When you buy custom-made interior doors, kitchen countertops, or built-in closets, you’re not just purchasing furniture—you’re investing in your daily life. Ochrana spotřebitele, soubor práv, které vás chrání při nákupu zboží a služeb v České republice. Also known as práva kupujících, it ensures you get what you paid for—and if you don’t, you have real power to demand fixes, replacements, or refunds. Many people think that because something is custom-made, they have fewer rights. That’s a myth. Czech law treats custom furniture the same as mass-produced items when it comes to quality, warranty, and transparency.
When you order a dřevěný schod, přesně vyrobený dřevěný prvek pro vnitřní schodiště, který musí splňovat bezpečnostní normy, the company must give you a written contract with exact dimensions, materials, and delivery date. If the stairs creak after three months, or the finish peels off in a year, you’re not stuck. You have a záruka, právo na bezplatnou opravu nebo výměnu po dobu minimálně dvou let od dodání—even if the seller claims it’s "custom" or "handmade." The same applies to kitchen countertops, interior doors, or wardrobe systems. No fine print can take that away.
Don’t let vague promises fool you. If a company says "high-quality wood" but doesn’t specify if it’s solid oak or MDF with veneer, ask for the material specification in writing. If they say "eco-friendly finish" but can’t name the certification (like OEKO-TEX or FSC), be cautious. Real quality comes with proof. And if they refuse to provide it, walk away. Your rights don’t disappear just because the product is made-to-measure.
Many buyers don’t realize they can demand a písemná záruční listina, dokument, který potvrzuje podmínky záruky, včetně délky, rozsahu a postupu při reklamaci before paying the final invoice. If they don’t give it to you, delay payment. A reputable workshop will have no problem providing it. This isn’t bureaucracy—it’s your protection. And if something breaks after the warranty expires? You still have rights under the ochrana spotřebitele if the defect was present from the start. You just need to prove it.
What you’ll find below are real-life stories and practical guides from people who’ve been there—whether it’s a door that warped after winter, a kitchen counter that cracked under normal use, or a closet that doesn’t close properly after installation. These aren’t complaints. They’re lessons. Each post shows exactly what went wrong, what the buyer did next, and how Czech consumer law helped them fix it. No fluff. No legal jargon. Just what you need to know before you sign anything—or after something goes wrong.
